Marketing plans are most effective when you’ve fully integrated traditional marketing such as phone, direct-mail or face-to-face selling with online channels and are used to support the whole buying process from pre-sale to sale to post-sale. Add to the mix the continued development of customer relationships and you create a symbiotic process that increases leads and revenue.
And while the on-line marketing part of the plan can span right across an organization’s many functions such as customer feedback, customer service, product development, sales, finance/payment, delivery and administration, on-line marketing plans tend to be looked at strongly as mainly marketing communications plans, to the detriment of what more it can offer the company. Opportunities are lost due to limiting on-line marketing plans to simply one-way communication vehicles.
The reality is that any on-line marketing plan needs to be a part of a broader marketing plan. And it should also fit in with the overall business plan. It should be an integral part of the company’s overall strategy to bring in leads as well as information.